DIU Onboarding
Onboarding · Dental & Implantology Unit

Let’s build DIU’s new patient engine

Hi — this is the onboarding form for your new website, the AI chat assistant that will answer patients out of hours, your Google Business Profile refresh, the review system, and the campaign to reactivate past patients. The better you fill it in, the better the result. It takes about 30 minutes.

Two things before you start: we pre-filled everything we already know from your current website — please correct anything that is wrong or outdated. And your answers are saved as a draft on this device as you type, so you can leave and come back anytime.
1

Practice details & contact Pre-filled

This goes on the website, Google, and every message we send for you — it has to be exactly right.

Clinic · Sliema

Best way to reach you with quick questions
2

About the practice

Patients choose people, not buildings. This becomes your About page, team page, and the story we tell everywhere.

What makes DIU different Pre-filled — untick anything wrong, add what we missed
Add:
3

Services & what to promote

The website will push hardest on the treatments you actually want more of — tell us which ones earn their place on the homepage.

Services you offer Pre-filled
Add:
Pick the 3–5 treatments you most want MORE of (highest value to the practice)
4

Your patients & your goals

Everything — design, wording, offers — changes depending on who we are trying to win.

Who are your best patients? Tick all that apply
5

The new website

You have seen our first draft. This locks down the practical decisions before we polish it.

How should patients book from the website?
6

Your AI chat assistant

We install an AI assistant on every page of the new website. It answers patient questions instantly — including evenings and weekends when the desk is closed — and turns those conversations into booked appointments and callback requests instead of lost visitors.

What should the assistant be able to do? Tick everything you are comfortable with
What written material can you share for it to learn from? Tick what exists — then upload it to folder 5 below

Upload documents here — PDFs, Word files, even photos of printed price lists are fine.

Open documents folder
7

Google Business Profile

Most new patients will find you through the Google map results. We will rebuild your profile so it works as hard as the website.

8

The review system

We will set up automatic, polite review requests after appointments — steady 5-star reviews are the strongest signal for both Google and nervous patients.

What do you reliably collect from patients at the desk?
We can draft an updated, GDPR-compliant consent paragraph for your new patient form — covering WhatsApp, SMS and email for appointments, reminders, follow-up care info, and review requests. Your desk just adds it to the sign-up sheet.
9

Waking up past patients

Your patient list is the cheapest growth you own. A friendly "it's been a while" message typically books 5–15% of a dormant list.

Which messages are you comfortable sending? Tick all that apply
10

Photos & files

Real photos of your clinic and team convert far better than stock imagery. Phone photos in good daylight are perfectly fine — we will handle the editing.

Your upload folder is ready. Drop everything into the matching subfolder — no need to rename files.

Open upload folder
What can you upload? Tick what you have or can take this week
11

Last things

Loose ends we always regret not asking about on day one.

One more step. Use the button below to open the sending page with your answers inside, then press Submit on that page.

Email them to Mark instead
Questions while filling this in? Email [email protected] — happy to help.
Your answers stay private between DIU and Mark.
Draft saved on this device